Returns/Refunds/Exchanges

We will replace your product at no charge if:

• It has been damaged during shipping
• It is defective from the factory
• It does not properly hold the specific tools that we claim it will hold

We will accept returns on products if:

• The customer accidentally ordered the wrong insert
• The customer covers the cost of return shipping
• The customer pays a $10 restocking fee

We DO NOT accept returns for:

• Customers who thought the inserts would come with tools
• Customers who are unspeakably rude

Strictly speaking we do not do exchanges.  You may return a product and then buy the one you'd like to replace it separately.

Please email us at customerservice@10spottools.com for return/refund inquiries.